| Meadowbrook
Insurance Group automates partner integration with Adeptia
Business Process technology |
 Insurance
AL3 Partner Integration
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Meadowbrook has selected Adeptia as the technology
for its enterprise-wide business process management
and integration strategy.
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The Client
A leader in the alternative risk market,
Meadowbrook is a program-based risk management company, specializing
in alternative risk management solutions for agents, brokers,
and insureds of all sizes. Meadowbrook Insurance Group, Inc.
common shares are listed on the New York Stock Exchange under
the symbol "MIG". For further information, please
visit Meadowbrook's corporate web site at www.meadowbrook.com.
Business Challenge
Meadowbrook was using a complex, manual and time-consuming
process to interface data from partners companies.
The data to be transformed and managed was critical
to Meadowbrook's ability to manage risk, service customers
and manage growth. Partners wanted Meadowbrook to
implement an automated and seamless data access, validation,
loading and exception-handling process that reduced
mistakes and errors, speeded up time to market.
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Meadowbrook utilized custom coded interfaces
combined with significant manual steps to manage policies
bought from a partner insurance carrier. Meadowbrook had used
manual data entry to load the policy data into its system,
however, this strategy made the whole process error and risk
prone. In addition, manual data entry made it impossible to
meet the schedule agreed between Meadowbrook and its carrier
partners. To deal with this urgent issue, Meadowbrook decided
to deploy Adeptia Business
Process Management Server for implementing an enterprise-wide
data integration and process management project.
Solution
Meadowbrook was using a complex, manual and time-consuming
process to interface data from partners companies.
The data to be transformed and managed was critical
to Meadowbrook's ability to manage risk, service customers
and manage growth. Partners wanted Meadowbrook to
implement an automated and seamless data access, validation,
loading and exception-handling process that reduced
mistakes and errors, speeded up time to market.
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This Partner interface process comprised of
many complex tasks including accessing of data from applications
located at external sites, data mapping and validation, loading
data into back-end Meadowbrook systems, error notifications,
exception condition handling, and receipt management. Adeptia
BPM
Server automated this complex process and also performed
data transformation, tracking and messaging among applications
deployed at Meadowbrook and at its carrier partner. Data transformation
tasks included application of complex mapping rules, simultaneous
lookups in multiple databases and XML files and generation
of ACORD AL3 data files.
Illustration of Adeptia Solution
Features of Adeptia Business Process
Management Technology
Powerful Process Engine allowed complex, long-running
process flows including decision nodes to be deployed and
executed in a robust way, triggered both in real-time and
in scheduled manner. User friendly interfacesimplified data transformation
between Carrier and Meadowbrook. The Meadowbrook employees
were able to use the solution after few hours of training.
Rapid and seamless data mapping between Carrier and Meadowbrook
was made possible without much coding. There was a remarkable
reduction in back-log queries from customers. Automatic validation and transfer of data between Carrier
and Meadowbrook was achieved in few weeks. Error handling and notification functionality were unfailing
and significantly reduced number of errors. Rapid implementation of business rules facilitated automation
of tasks such as entering and modifying data, and generating
reports.
Technology Related Benefits to Meadowbrook
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Reusable Solution: Adeptia provided reusable
solution to the client. Meadowbrook can use this solution
for deploying interfaces to future partners.
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Integrate with Many Business Partners:
The same solution would allow Meadowbrook to integrate
with other business partners at no extra cost. In other
words, integration requirements of future acquisitions
would be managed without any additional investment on
technology.
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Easy to Modify Business Rules: To meet
future integration and process management needs, end users
at Meadowbrook can easily modify existing business rules
using intuitive and process oriented interface provided
by Adeptia.
Business Benefits to Meadowbrook Insurance
Error free transactions and streamlined processes
were achieved without revamping Meadowbrook's IT infrastructure!
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Simplified Management of Risk
After Adeptia implementation, risk accounting processes
in Meadowbrook are performed in minimum possible time with
comparatively less efforts. Increased Productivity
Duplication has been eliminated completely. Now there is
no need for multiple and manual entry of data. Human assets
use their time more productively. Satisfied Customers
Adeptia has made it possible to complete pending documentation
and transactions in targeted time, which has helped reduce
the number of customer queries and minimize efforts spent
on attending and resolving those queries. Reduced Reconciliation Time
Due to error-free automation performed by Adeptia, the reconciliation
time to settle accounts has reduced radically.
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