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Success Stories - Forsythe


Overview

Forsythe is an expert technology infrastructure provider. As a premier architect, builder, evaluator and manager of the technology needed to run business, Forsythe serves the complete technology life cycle, including assessment, design, integration, management and financing. With a solid foundation and proven experience, this company serves 3,000 customers nationwide. In 2001, its 31st straight year of profitability, revenues were $691 million. A process-oriented approach to exceptional customer service, coupled with best-of-breed providers including Brocade, Check Point, Cisco, EMC, Hewlett-Packard/Compaq, HDS, IBM, Nokia, RSA, SevenSpace/Nuclio, StorageTek, Sun Microsystems and VERITAS, ensures customers the most comprehensive technology solutions available.

Forsythe has earned HP/Compaq's highest level of accreditation and is authorized to sell its full line of products. Their commitment to its relationship with HP/Compaq is demonstrated through its partnership agreements which indicate that they are a Master Level, Best-in-Class Reseller for HP's server and storage lines, Premium Partner for HP's Intel-based server line and networking product line, Compaq Authorized Enterprise Reseller, and HP OpenView Authorized Executive Partner. In fact, Forsythe is the largest reseller of OpenView products worldwide. Expertise with best-of-breed products and strong partnerships with leading suppliers like HP enable this company to offer its customers the highest level of service and the most effective end-to-end technology infrastructure solutions for its customers.

Business Challenge

To further solidify its relationship with HP/Compaq, Forsythe has committed to enabling automation between the two organizations in order to streamline the ordering process. One of the business challenges for them was to insure support for RosettaNet transactions with one of its key suppliers and business partners. The other challenge was to find a software product with the core functionality they needed from a vendor that was considered a trusted business partner. Although other solutions provided the technical functionality, Adeptia and its BPM Server product provided the partnership this company was seeking, which was in alignment with its corporate philosophy of building long-term, strategic relationships.

Solution

Adeptia's BPM Server is currently supporting this client's RosettaNet transactions with HP/Compaq. Adeptia BPM Server was tested and deployed to send and receive RosettaNet messages in a secure manner, parse inbound and outbound XML messages, and deliver information directly to and from Forsythe's Lawson and Order Management applications. Specifically, Adeptia BPM Server is supporting the following Partner Interface Processes (PIPs), which were deployed within a four week time frame:

3A4 - Purchase Order Request
3B2 - Advanced Shipment Notification

RosettaNet is a consortium of information technology, electronic components and semiconductor manufacturing companies working to create and implement industry-wide, open e-business process standards to help reduce costs, raise productivity and engage in dynamic, flexible trading partner relationships. Please see Figure 1 for a diagram on how the BPM Server product is enabling them to conduct B2B transactions.

Result

Adeptia BPM Server has enabled this client to leverage the Internet in order to conduct business electronically with one of its major suppliers. By using the RosettaNet standard, Forsythe has been able to drive cost out of its supply chain while eliminating error-prone, manual processes. More importantly, automating the ordering process allows them to achieve a higher level of customer satisfaction with its partners by providing a real-time environment for order management. Because of the initial success of the project, Forsythe will be utilizing Adeptia's BPM Server to implement more Rosettanet PIPs.


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