Adeptia Inc. offers data integration solutions, application integration solutions, data transformation through integration software, integration tools, integration suite & etl software
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Support

At Adeptia, we are committed to producing high-quality integration software and providing top-notch support that exceeds industry standards. Adeptia’s comprehensive customer support services deliver maintenance, support, and product updates to our community of customers and partners. Our team of trained customer support engineers is dedicated towards a prompt resolution of customer queries and issues.

Support is offered at three different levels: Silver, Gold and Diamond. Service Level Agreements are designed to give you optimum support at the level you need.

  • Silver Level:
    This provides access to email only support during business hours. This support level is included with, and only available for, the software subscription license.
  • Gold Level:
    This is our most popular support package and it provides access to phone and email support during business hours. It is designed for customers with moderate support requirements and who run more critical business processes
  • Diamond Level:
    This package provides timely, dedicated support for high priority production environments.It is designed for customers that require round-the-clock support, and who run mission critical business processes.

For more information about these offerings, please contact us at sales@adeptia.com

If you require assistance, please use one of the following options:

  • Check online Forum
  • Email us at: support@adeptia.com
  • Call us at the phone number provided with your EULA/Support contract

When logging support case, please provide the following information to help us provide you with the best assistance:

  • Your Name, Organization and Location
  • Your email, phone number and best time to contact you
  • Adeptia software product and version
  • Error messages (and console output if available)
  • Brief description of the problem
  • Steps taken to troubleshoot thus far
  • Priority of the issue

Not a Customer? Not a Problem.


Email us at support@adeptia.com and we can answer any questions to get you started with our products.