At Adeptia, we are committed to producing high-quality integration software and providing top-notch support that exceeds industry standards. Adeptia’s comprehensive customer support services deliver maintenance, support, and product updates to our community of customers and partners. Our team of trained customer support engineers is dedicated towards a prompt resolution of customer queries and issues.
Support is offered at three different levels: Silver, Gold and Diamond. Service Level Agreements are designed to give you optimum support at the level you need.
- Silver Level:
This provides access to email only support during business hours. This support level is included with, and only available for, the software subscription license. - Gold Level:
This is our most popular support package and it provides access to phone and email support during business hours. It is designed for customers with moderate support requirements and who run more critical business processes - Diamond Level:
This package provides timely, dedicated support for high priority production environments.It is designed for customers that require round-the-clock support, and who run mission critical business processes.
For more information about these offerings, please contact us at sales@adeptia.com
If you require assistance, please use one of the following options:
When logging support case, please provide the following information to help us provide you with the best assistance:
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Not a Customer? Not a Problem.
Email us at support@adeptia.com and we can answer any questions to get you started with our products.