2020-06-18
Customer satisfaction plays a vital role in your business. Not only is it the key indicator of customer loyalty and growth, but also it is a crucial point of differentiation that helps you pull in new customers in competitive business environments.
2020-02-11
Net Promoter Score (NPS) is a trusted measure of customer contentment and loyalty. It is a measurement of how satisfied customers are and how likely they are willing to recommend your brand or company to others.
2020-02-04
Customer onboarding is a critical phase of the customer journey. When done right, it helps in setting the right tone for your business. When done wrong, your business can crumble like a house of cards.
2020-01-23
Businesses across the globe are advocating for connected experiences, which is one of the main prime objectives of Digital Transformation (DX). Business-to-Business integration helps organizations streamline their digital transformation journey by creating a network of data sources, applications, and devices that thrives on communication, collaboration, and connection.
2020-01-07
Consumers despise friction. They find it difficult to collaborate with a business conglomerate that fails to offer a frictionless service. Their major source of frustration is the “convenience infractions” they face during transactions such as abnormally long delays, disconnected marketing messages, etc.
2019-08-29
Evolving technologies, cut-throat competition, disrupting Fintech, and demanding customers have created a butterfly effect that has produced unprecedented changes for banks jostling for customer attention.
2016-08-11
In B2B integration marketplace, it is imperative that players take lead in solving persisting challenges for businesses across all markets. Many of these challenges involve diverse customer communities, silo’d B2B methodologies, over-reliance on IT for management of B2B processes, inadequate, or non-existent onboarding strategies, and technological resources without the vision and collaboration required to successfully execute on a B2B strategy.
2016-05-11
Suppose you’re an employee benefits service provider and you have just won over a new customer – a mid-size company with limited IT skill-set to consume your APIs.
2016-05-02
Adeptia is all about faster onboarding of customers. The biggest challenge that companies face today is slow onboarding of new customers that often takes weeks or months to complete and results in delayed revenue.
2015-11-06
Even though Halloween has come and gone,
We’re still in the mood for fantasy and fun.
Some stories never grow old;
They become more developed the more that they’re told.