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The old adage of “know your customers” is also still as true today as it ever was. And with consumer demographics undergoing rapid transformation, businesses need to stay up-to-date with “what customers expect.”
It has taken many smaller transformations to create the higher-level transformation.
Customer data onboarding is one of the most challenging problems faced by both Information Technology (IT) staff and business users. As companies seek to implement automated, recurring data exchanges with their customers, they are often encumbered by time-consuming barriers.
Self-service options aren’t new. As a matter of fact, we’ve have been helping ourselves for years. In its youth, we had few options, such as ATM kiosks, self-service gas stations, vending machines, etc.
