Adeptia understood our customers’ need of having partner-to-partner data connectivity that was centrally governed, was easy enough for even operational partner users, and helped our clients deliver better customer experience, in turn grabbing a bigger market share.
We also realized that this requirement would be on the minds of our current and future customers, as this helped Hubs become independent while staying in a controlled governance environment — and delighting their customers.
The challenge was to not only have the data connectivity between spokes (partners), but also to have self-service B2B data integration capability that enabled even non-technical partner users to process the transactions by simply pointing and clicking.
In response to that, Adeptia’s B2B data exchange integration service laid out pre-defined templates, data protocols, source and target data layouts, and data schema mapping between source and target at both customer and partner networks. With these aspects figured out, non-technical users on either network only needed to select the desired partner and process the transaction, while the Adeptia engine worked in the background. The Adeptia engine created connections, interpreted the data, transformed it into end format, and then deposited it at target – and all this took place without the interference of IT.
While this data exchange went on, the engine let our client know of ongoing transactions between their partners, while their partners worked with a simplified data exchange process that only needed a few clicks.