State of Illinois: Self-service Integration Streamlines Government Processes

Businesses are glad to take advantage of the Work Opportunity Tax Credit (WOTC) Program. This federal program provides tax credits to companies that hire employees from certain target segments such as veterans, public assistance recipients, youths, and ex-felons. With employment, such individuals can gradually improve their economic standing. To receive the tax credits, businesses have to send in applications for each employee who may qualify for WOTC — and, because of economic downturns, there has been a surge of WOTC applications. 

Download this Illinois Department of Employment Security (IDES) case study to learn how Adeptia created a fully-automated platform for receiving and processing WOTC applications, dramatically reducing processing time — from months or even years down to just days — without adding staff, eliminating a huge backlog of applications, and saving Illinois employers millions of dollars in tax credits.