Case Study

Case Study

TEC Services: Faster Customer Connections

The TEC Services Story

TEC Services Group, Inc. is dedicated to providing real-world consulting and professional services to the Credit and Collections Industry. Their team of industry-leading professionals provides business operation and information technology consulting to businesses involved in the debt collection process. TEC Analytics, a business unit of TEC Services, has paved a fresh path into the market with a valuable and comprehensive service which helps debt collection organizations make strategic decisions across the scope of the account lifecycle. Companies making debt collection decisions are faced with the complex task of processing large sets of data from varying sources in order to identify the best way of locating debtors or their assets. By applying analytics and expert knowledge, TEC consolidates performance data from third party scores and consults clients in order to help them make smarter sourcing and strategy decisions.


  • To create a new transactional and predictive lifecycle debt collection management system from scratch
  • To connect to clients and data sourcing companies using a variety of secure B2B file transfer protocols
  • To connect to multiple internal and external databases and applications
  • Needed solution that did not require in-house technical BPM and integration expertise
  • Needed to quickly onramp clients with custom requirements
  • Needed to make rapid business rule changes to match industry changes
  • Needed to start small with limited capital while laying the foundation for large scale and fast growth

The Adeptia Solution

  • Immediately available subscription and cloud-based BPM deployment
  • Comprehensive system using aspects of ETL, ESB, B2B, and BPM to process large volumes of batch and transactional data
  • Strategic and common repository of reusable data structures and services allowing for easy changes to complex business rules
  • Application designed by industry experts without technical expertise
Tom Sweat

The bottom line is that Adeptia enabled us to successfully bring a new service offering to the marketplace, generate millions in revenue for our clients, and rapidly grow our business.

Tom Sweat

President, TEC Services Group, Inc.

Adeptia testimonials