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Adeptia for the payroll and benefits industry

Rise Above Payroll Service Provider Challenges

Adeptia simplifies and speeds B2B data integration to enable revenue growth with less cost.

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Payroll & Benefits

Payroll and Benefits Services Icon
Payroll and Benefits Services

Overcoming Payroll and Benefits Challenges

As a payroll and benefits services provider, your revenues are directly impacted by how quickly you can onboard your customers’ employee data after the sale and how smoothly you can intake employee payroll and benefits data on an ongoing basis. What confounds most of our payroll and benefits service provider customers is the following:

  • They do business with many small businesses, including Mom & Pops.
  • Small businesses go out of business every year, creating a great deal of churn.
  • They need to replace 15 to 20 percent of their customer base each year just to stay flat.
Adeptia for the payroll and benefits industry

Dealing With Complexity

If you’re replacing 15 to 20 percent of your customer base every year with new customers, chances are you’re creating a monumental challenge for your IT department, because they’re the ones who usually do the customer data onboarding.

And because small businesses vary greatly in their technical sophistication, in the applications they use (if any) to keep track of employee and payroll data, and in their preferred data transfer methods (some can upload a file to you via secure FTP, others will want to fax or call you with data), your IT department likely has to set up as many individual processes for data onboarding as you have customers.

How To Defeat The Big Bad Wolf Of Customer Data Onboarding

Customer onboarding is a big bad wolf for many reasons. Building and managing connections to a customer takes anywhere from eight to 18 weeks. Multiply that by hundreds of customers, and you create a great deal of complexity for your IT department. Not to mention that IT is usually understaffed and overloaded, and the department can become a bottleneck in getting these connections established. In this video, learn how Adeptia helps companies speed up the onboarding process by automating B2B connections and get to revenue in days, not weeks or months.

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The Adeptia Solution

Payroll services providers need help in 3 areas:

Faster Onboarding

We have seen some customers take from eight to 18 weeks per customer. Yes, you may earn some small setup fee per customer, but when you take that long, you lose a great deal more in terms of customer perceptions of how easy you are to do business with.

Automated Processes

You need an easy, efficient, and automated way to receive data from your customers at the outset of your relationship AND on an ongoing basis in order to provide reliable payroll and benefits servicing. That means no matter how data comes in, it needs to be converted, transformed, and integrated into your back-end systems in order to transact upon it.

Rely on Users

Technical resources are relatively expensive, so you want to maximize their time. Provide your IT department with the means to create a platform simple enough for business users to use, while IT maintains governance and control over onboarding and customer data integration.

With Adeptia Connect, your IT resources can set up shared connections, providing business users a “template” for a seamless way to intake data from new customers. In turn, business users will be able to take over the onboarding process themselves, using our simple interface to accept customer connection requests.

Adeptia for the payroll and benefits industry

Key Features

Explore the unique features of Adeptia Connect with short demo videos that describe the powerhouse behind the vision of helping companies automate their B2B integration needs.

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Benefits

Learn about the direct benefits of using Adeptia Connect to today’s organizations so that IT can efficiently stay ahead of the speed of business and help move the organization’s revenue forward.

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Application Connectors

Adeptia Connect™ is an enterprise-level SaaS application, enabling self-service integration for the lines of business. Check out some of our available connectors for yourself.

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Learn how Adeptia helped a leader in payroll outsourcing streamline its data connectivity

Read the Case Study

Related Resources For Payroll Services Providers

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Brian Chapman

Adeptia is a compelling product that allowed us to have an automated process for collecting and processing our customer data based on a pre-defined set of business rules in an easy-to-use approach. It helps us deliver more value to more customers with existing resources.

Brian Chapman

President of Philanthropic Services, Grenzebach Glier and Associates

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