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Technical Support

Practical Support and Training Solutions for Maximum Value

We build a solid relationship with your company to handle your tough real-life scenarios.

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Technical Support

At Adeptia, we are committed to producing high-quality integration software and providing top-notch support that exceeds industry standards. Adeptia’s comprehensive customer support services deliver maintenance, support, and product updates to our community of customers and partners.

Support is offered at two levels: Gold and Platinum. Service Level Agreements are designed to give you optimum support at the level you need.

For more information about these offerings, please contact us at [email protected].

Support Options

When logging support case, please provide the following information to help us provide you with the best assistance:

Before Reaching Out

When logging support case, please provide the following information to help us provide you with the best assistance:

  • Your name, organization, and location
  • Your email, phone number, and the best time to contact you
  • Adeptia software product and version
  • Error messages (and console output if available)
  • Brief description of the problem
  • Steps taken to troubleshoot thus far
  • Priority of the issue

Not a Customer? Not a Problem

Email us at [email protected] and we can answer any questions to get you started with our products.

Skilled Technical Support to Keep You Working at Your Best

Our team of trained customer support engineers are dedicated to a prompt resolution of customer queries and issues. If you require assistance, please contact us using our Support Forum, or email Technical Support directly.

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Bernal Schooley

Without a doubt Adeptia’s support processes have been the best I’ve ever experienced in twenty years of working in IT with any vendor or customer in our unique situation.

Bernal Schooley

Director of Application Development, LaSalle Solutions

Adeptia testimonials