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Three Common False Beliefs about Self-service Integration Revolution

Three Common False Beliefs about Self-service Integration Revolution

How do you adapt quickly to the disruption in the current business landscape?

Digital transformation plays a central role, but the rush to build, test, and manage new business systems has put tremendous pressure on teams of IT integrators. In effect, many companies are moving towards self-service data integration solutions to widen the pool of available developer resources. By empowering non-technical business users through self-service, companies aim to implement data connections, free up IT to drive more high-value tasks, and deliver the value promised to customers much more quickly. 

But for all potential benefits, many false beliefs still surround the usage of self-service integration platforms. In this blog post, we will take a look at three such misunderstandings. 

False Belief 1: Self-service-Powered Solutions Increase Technical Chaos

Many CIOs worry empowering business users will lead to chaos. How does the business evaluate, manage, and integrate complex, bi-directional data streams using self-service integration platforms?

Undoubtedly, there are ways to retain control while taking the advantage of the flexibility of the self-service model. Self-service integration solutions give power to non-technical business users to implement data connections much more quickly. Business users can use modern features such as pre-built connectors, shared templates, AI-data mapping, dashboards, and intuitive screens to implement data connections. At the same time, IT is freed from creating custom codes and performing data mappings. Instead, they can devote their time to pursuing more high-value tasks. Taken to its logical conclusion, this approach can help companies break down data silos and therefore make it simpler–and not more chaotic–for IT to participate in the growth of apps without impacting business results. 

False Belief 2: You Can Replace DevOps with Non-Technical Business Users 

That’s not true. The expertise of a technical developer is central to creating more complex and new solutions. Self-service integration solutions free developers and IT teams from tedious tasks such as data entry or reporting by making it simple to leverage dashboards for these activities. Instead, they can focus on innovation and solving more complex business problems.

False Belief 3: Self-service-Powered Solutions Are the Enemy of Collaboration 

In fact, self-service integration solutions make increased collaboration possible by bridging the gap between non-technical business users and IT and developer teams. While business users can use the time to implement custom codes and perform extensive data mappings, IT teams can focus on driving more high-value, strategic business priorities. 

Far from causing groups to work in isolation, self-service facilitates collaboration among teams. It enables a larger employee audience to facilitate software development while making them co-reliant on their teammates, including those in IT. When non-technical workers are part of the process, they accelerate projects by bringing operational know-how to the team. The truth is, self-service integration solutions consolidate people from different areas and encourage them to work towards a common goal.