From the Blog

An icon for a calendar

2022-10-27

The Top 4 IT Trends Shaping the Future of Business

Top 4 IT Trends Shaping the Future of Business

In these disruptive times, the business world has changed — and IT is no exception. The changes in IT have impacted the employee structure and how companies do business today, and that shift is now shuffling the priorities of top-notch leaders as well. 

Companies are realizing the importance of the customer experience, as well as for their own employees. With this realization, business leaders are turning to IT teams to help deliver these transformative experiences, and IT now has a larger role to play in business strategy. 

IT Trends Shaping the Future of Work 

From people, processes, and technology, everything has changed in the world of IT. The focus of IT experts has shifted to creating people-and experience-centric capabilities to meet the emerging demands of both employees and customers as they respond to and shape business and technology trends.

Here are four trends shaping IT:

1. Non-Technical Business Users Are Taking the Central Stage

Today, companies have started relying on automation and self-service. These technologies enable non-technical business users to implement data connections while freeing IT for more strategic, more critical business priorities. In doing so, non-technical business users take the center stage and execute data-driven operations with ease and speed. 

2. IT is Investing in People, Technology, and Processes

Now that transformation has become an essential component of the business strategy, IT is transitioning from serving as technology operators to acting as business leaders who possess technical expertise. Teams across the organization rely on them to access the necessary systems, correct data, and enable automation. Clearly, this means that IT has become an enabler for a lot of the company’s fundamental business functions. They also have become free to focus on other strategic tasks, thus driving innovation and growth. 

3. AI and Machine Learning Are Being Used to Address Speed and Accuracy Gaps 

Artificial intelligence and machine learning-enabled technologies empower companies to map complex, bi-directional customer data streams in a speedy and secure manner. When that happens, companies can accelerate the data integration process and make it much more accurate. And so, these solutions help companies gain actionable insights and make informed decisions accordingly. 

4. New Tools Are Helping Companies Create Connected Experiences 

Faced with a lack of coding and mapping talent, a lot of senior IT leaders are turning to other solutions to enable business users to build and test new experiences. This way they are able to connect with customers sooner and deliver the value promised to them at speed and scale. 

No industry is an exception to these shifting IT needs and requirements. And adopting these trends can help companies navigate through the shift and deliver value quickly, securely, and easily.