Frequently Asked Questions (FAQs)
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Adeptia is a technology software company. Adeptia’s software product is called Adeptia Connect, and it is an application to modernize the onboarding of business data within the ecosystem of customers and partners, using a self-service approach for business people. Learn more about Adeptia, the company.
Adeptia helps companies more easily, simply, and effectively manage the exchange of business data with other companies.
Adeptia created its technology to completely transform the traditional approach of how companies exchange data and information with other businesses. Typically, these older ways of “business-to-business integration” require complex software tools to be evaluated by IT departments, purchased, and then deployed and managed. Some of these developer-centric tools are B2B gateways, B2B integration tools, Message Brokers, EDI Translators, Managed File Transfer (MFT) tools, or tools that use external services such as Value-Added Networks (VANs).
The main problems with the traditional approach include the large effort needed to build and manage hundreds of connections with partners, the high cost of expensive IT resources, delays in adding new customers, the lack of flexibility, the greater burden on customers and partners to be able to connect, and dependence on the involvement of IT staff. There has been little innovation in the last 20 years in this area, and the process remains an inefficient and unproductive exercise. Many companies are simply fed up and outsource data integration to external vendors, such as managed services providers or VANS, which is just a way to transfer work from internal to external resources. The cost of doing this inefficiently is still paid by the companies in the form of vendor fees.
Adeptia changes all this with a fresh, new approach.
Adeptia enables your business users to create and use connections for onboarding customers and partners with a no-code approach. While IT operates in a governance role by creating pre-built templates for business connectivity, non-technical business users use those templates in an operational role.
Adeptia is an enterprise-level integration platform that lets you perform any-to-any integration between your customers and partners. The Citizen Integrator approach of Adeptia empowers your business users to shorten onboarding time from weeks or months to just days, thereby accelerating service delivery and revenue realization while empowering IT to become more productive.
Adeptia has hundreds of customers, and its technology is used in mission-critical environments by these clients and their ecosystems, which include thousands of customers and partners.
Adeptia delivers a leading enterprise-class product, and it has received multiple industry credentials. Adeptia has been included by Gartner in its Data Integration Magic Quadrant nine years in a row. Adeptia is the only business-to-business data integration software company that has been recognized on multiple Gartner Magic Quadrants and Forrester Waves:
Adeptia gives power to your business users and lets them onboard customers and partners without the need for complex coding. Business users can setup and self-manage partner data exchange, reducing partner onboarding time by up to 80 percent and automating up to 90 percent of onboarding for accelerating service delivery.
With Adeptia, business users can use pre-built connection templates that enable repeatable processes and reusable efficiencies. In their operational role, business users are able to drive onboarding without relying on complex coding or IT for day-to-day operations.
A key innovation in Adeptia is to separate the enterprise data connectivity process into two parts:
If Adeptia is the front-end for business users, then the back-end integration is still managed and implemented by IT staff. For this they can continue using their existing tool set or use the Adeptia Suite with its simpler, SOA-based approach for application integration. Here all the complexity of data validation, mapping rules, message routing, error-handling, etc., is implemented and managed by engineers. By isolating the complex part of connectivity in this back-end integration, IT staff are able to provide business users with a simpler “walled-garden” on the front-end.
This helps IT teams focus on higher-value tasks and become more productive. It helps business users have more self-reliance to do the day-to-day work, and thus reduces pressure on IT staff because the business workers are no longer “waiting on IT.”
Adeptia’s professional services team works closely with clients to help them go live in production as soon as possible. The steps involved are:
Yes. Adeptia’s goal is to be transparent and open to help you make your purchase decision with confidence. To assist with evaluation, Adeptia can provide access to a cloud instance of its product or provide a trial license for installation in your environment. Please contact your account executive for access.
Your Adeptia account executive can provide you with customer references upon request.
Clients who purchase Adeptia application tell us that it is a great value and that they see both soft and hard quantifiable benefits that improve their business. Many clients report improvement in their Net Promoter Scores (NPS) when they conduct customer surveys. Adeptia is a key application in their digital business transformation strategy because it involves optimizing their workforce and process efficiencies. It makes them more flexible to go after new business opportunities. ROI varies by customer and their use cases, but it is achieved by:
Adeptia offers its business application in four product editions – Standard, Professional, Premier, and Enterprise. These editions are tailored to meet specific use cases and business needs of customers, and they allow the customer to purchase the product that precisely addresses their needs. Please see our detailed features list for full details on how these editions compare.
Adeptia application is purchased via a subscription pricing model. There are three dimensions for pricing.
Technical support and upgrades are included with the subscription.
The Adeptia subscription is billed on an annual basis.
Your Adeptia account executive will be happy to provide you with a price quote estimate. We typically need information about your use cases, data volumes, data transactions, partner network, expected users, and other applications to size the setup and estimate license prices. You can also request a quote here.
Adeptia reviews its prices annually and reserves the right to change prices at any time. Annual renewals are subject to then-current prices.
During your technology selection process, your Adeptia account executive will discuss your business needs and requirements, then share that information with our engineers and solution architects. Based on the information you provide, Adeptia will be able to recommend the right product edition for you. This recommendation may change as we learn more from you and have further discussions. From our experience, it is likely that a prospect starts with one edition in mind and then actually purchases another as the scope of their solution changes when they learn of a better approach during the sales process.
Adeptia is a single application, and the product editions and other options are simply configured in the application. This makes upgrading the application very easy. Once you inform your Adeptia account executive about your decision to upgrade, a short contract addendum will be sent for your sign-off, and your Adeptia application will be upgraded.
“Partner” is defined as a unique external entity that is being managed in Adeptia’s partner management. This allows the setup of integration transactions, tracking, and monitoring of data flows with each partner.
A user in Adeptia application is a person who accesses the application. Each individual user is a named account created in Adeptia. The following type of user roles are available.
Adeptia application is managed by Adeptia in the cloud. Adeptia uses Microsoft Azure cloud infrastructure. In situations in which a client prefers to deploy Adeptia in their own data center or their own cloud, Adeptia offers the self-managed environment option and provides the client with installer and guidance for such deployment.
Adeptia Connect platform is managed by Adeptia in the cloud, and the client users are given web-browser access to use the application. As part of its responsibilities, Adeptia provides access to its application, manages, and maintains it, upgrades it when needed and, in general, ensures that the application runs smoothly and efficiently for the client. This includes:
As part of the Adeptia Connect Cloud service, Adeptia provides access to its application to the client. Its usage and data integration solution implementation is up to the client. The following functions, in terms of usage of the application, are client responsibilities:
These services do not cover the actual implementation as those are separately billed services. Adeptia recommends the engagement of its training and implementation services as that leads to faster success.
Adeptia will use commercially reasonable efforts to make Adeptia Connect Cloud to be available 99.9 percent of the time, excluding:
To ensure that the Adeptia Connect application in the cloud has access to clients’ internal applications and databases, Adeptia provides the option to configure Virtual Network (VNet). It is basically an extension of the clients’ internal data network and allows use of private IP addresses, define subnets, access control policies, and more. Using VPN technology, VNet is a highly-secure and proven solution provided by Microsoft Azure that allows the Adeptia Connect application in the cloud to effectively be a part of the clients’ data center.
Adeptia Connect application is engineered in a cloud-native, containerized architecture that leverages multiple microservices that run in Docker containers managed by a Kubernetes cluster. Adeptia software is distributed into 14 separate microservices that are all running and can scale independently. Adeptia Connect application architecture ensures a highly scalable, high performance, reliable experience for our customers.
The data processing of files and APIs is the most processing intensive part of the Adeptia application, and this happens in the “Runtime Container.” The size and number of these containers characterizes the overall “concurrent processing capacity” of the application.
Adeptia runs performance tests of various data scenarios and provides these benchmarking results to estimate the processing capacity of differently sizes Adeptia deployments starting with a single two-core runtime container. This information is available in the Adeptia documentation.
We have found that a single 2-core runtime container can easily process hundreds of files and handle dozens of simultaneous API calls. This container, combined with Adeptia’s efficient technical architecture, provides significant processing capacity to handle large volumes of data and transactions.
Adeptia will work with you to size your environment before you make a purchase decision. If a client is expecting a high volume of files and APIs to be handled at any time, more runtime containers are recommended. Adeptia monitors the application usage and capacity for our clients’ and makes recommendations. Clients may also decide to add additional runtime containers to their production environment as they see a need for them.
Clients may easily purchase additional nonproduction environments. Adeptia will charge pro-rated subscription fees for the additional non-production environment(s) for the rest of the year.
Clients can add more features by either purchasing the add-on features or by upgrading to another edition. Adeptia will charge pro-rated subscription fees for the additional features or edition for the rest of the year.
Adeptia provides technical support to help clients use its product. Technical support covers:
Adeptia offers two paid technical support options.
SLAs for these support levels are available upon request.
Adeptia has a large team of software engineers focused on technical support. The team is trained and experienced in using Adeptia software technology. This team works for Adeptia from offices throughout the world.
Adeptia technical support is included with a subscription license. It can be renewed annually with your subscription.
Yes, the technical support team works closely with client users, and they often use live Zoom sessions to understand and help troubleshoot issues. Tech support does not include actual implementation or doing the work, so client users should not expect the tech support staff to build or configure anything. However, the team does review logs, error messages, and Zoom sessions to identify and resolve issues or provide guidance to client users.
Adeptia provides extensive technical documentation, all of which is easily accessible online.
Adeptia has a professional services team with deep and extensive experience in data integration implementations to ensure success for our clients. Many of our team members have 10 to 15+ years of experience in challenging and complex integrations scenarios with large companies. The following professional services options are available:
Adeptia provides well-structured training materials and hands-on instruction to help client users get started.
Training is typically delivered in video-conference sessions. Inquire with our services team if you have questions or special requirements.
To help you learn more about Adeptia, here are some relevant articles from our blog:
IT complexity is one of the greatest challenges for today’s progressive enterprises. Companies often resort to point-to-point connectivity between systems in their growth stage, ultimately increasing IT complexity and reaching a point of critical mass.
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Enterprises are amassing technologies like data, machine learning, cloud, mobility, IoT, etc. to gain agility and drive innovation. To integrate the complex assemblage of computational networks, some are hiring in-house experts for point-to-point connectivity, while some are embracing any-to-any connectivity platforms.