Case Study

Case Study

New EDI process speeds onboarding

  • Insurance
New EDI process speeds onboarding

Adeptia’s solution freed up IT experts, empowered business analysts and gave company power to scale up

“New EDI process speeds onboarding” is a comprehensive case study that delves into the journey of an insurance case management company focused on patients with complex injuries. Facing significant challenges with their existing EDI processing solution, including high error rates and excessive IT workload, the company embarked on a journey of technological transformation with Adeptia.

This case study explores how the company, struggling with slow client onboarding and burdened IT developers, revolutionized its processes by partnering with Adeptia. The implementation of Adeptia’s solution led to a remarkable reduction in onboarding time from 45 to just 15 days, enhancing the company’s ability to scale and process over 100,000 bills per month. The benefits extended beyond operational efficiency, as the company significantly reduced support hours and improved customer service levels, leading to enhanced customer retention.

Ideal for business leaders, IT professionals, and analysts in the insurance industry, this case study is a testament to the power of innovative technology in transforming business processes. It serves as a compelling example of how the right technological tools can lead to significant improvements in efficiency, cost reduction, and overall business growth.

Download the full case study to learn how this insurance company overcame its challenges with Adeptia’s solutions, and discover actionable insights that can be applied to your business for improved performance and customer satisfaction.