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Customer Data Integration

Customer Data Integration

The Frustration of Traditional Customer Data Integration

Customers are the backbone of your business. You have dozens. Hundreds. Maybe thousands. And each one of your customers has data they need to send to and receive from you to keep business flowing seamlessly. Forecasting, budgeting, planning, procurement, manufacturing, marketing, distribution — every aspect of your business depends on flawless customer data integration.

But customer data integration is rarely flawless. The initial onboarding process can take between eight and 18 weeks due to cumbersome custom coding. During that timeframe, you are losing revenue, your branding gets impacted, and your customer is not benefiting from your products and services. Even after onboarding has been accomplished, you have to manage the flow of data on a day-to-day basis, which is a time-consuming, resource-intensive, and frustrating process.

Make It Easy for Your Customers to Do Business

Allow your systems to talk to your customers’ data systems with refreshing ease, immediacy, and quality.

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Take the Custom Code Out of Business Customer Data Integration

Reimagine Your Customer Data Integration

Custom coding and manual data entry define traditional customer data integration. Adeptia makes both a thing of the past with the “configure, don’t code” approach of the Adeptia Connect, allowing your systems to talk to your customers’ data systems with refreshing ease, immediacy, and quality.

How Adeptia Helps

  • Makes it simple for customers to deliver information to you, speeding up the pace of business exchange
  • Translates any data into a format your systems — including your backend ERP systems — can use
  • Automates customer data integration processes end to end, eliminating the need for manual intervention and making the process up to 80% faster

Maximize B2B outcomes using Adeptia’s intelligent data exchange capability

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Reduce Customer Churn

End-to-End Automation

The Adeptia solution automates every area of customer data integration, including:

  • Authorization of data to ensure a verifiable source
  • Validation of data according to established business rules
  • Appropriate handling of missing or incorrect data
  • Mapping and translation of data into preferred formats
  • Bulk data processing of large multiple-record data files
  • Routing of data to various applications for processing
  • Complete workflows, including reviews, approvals, and exception handling
  • End-to-end real-time visibility of data
  • Reports and dashboards to generate and deliver reports in various formats

Any-to-Any Data Conversion on Demand

Process Designer Use Cases

Adeptia Connect is a comprehensive customer data integration software, that provides a powerful data conversion capability. This graphical, wizard-driven, easy-to-use software supports any-to-any conversion:

  • Flat file to XML
  • XML to CSV
  • Any Database to XML
  • Excel to Database
  • XML to EDI
  • HIPAA to XML
  • HL7 to XML
  • Date format, string, numerical conversions etc.
  • And any other combination

Protocol Support

The Adeptia solution supports a rich set of commonly-used data protocols, such as:

  • FTP
  • SFTP
  • HTTP
  • HTTPS
  • Email
  • SOAP
  • REST Web Services
  • And more

B2B Process Automation Resources

Check Out These Related Articles From Our Blog

To help you further explore this topic, here are some relevant articles from our blog:

Customer Data Integration – The Impetus for Change

Customer Data Integration – The Impetus for Change

The old adage of “know your customers” is also still as true today as it ever was. And with consumer demographics undergoing rapid transformation, businesses need to stay up-to-date with “what customers expect.”

It has taken many smaller transformations to create the higher-level transformation.

Read Post
What is Customer Data Integration?

What is Customer Data Integration?

Profound understanding of your customers’ behavior, needs, and buying processes is a fundamental part of any successful business. Tectonic information technology changes involving explosive growth in data, data management, and integrated systems have challenged every industry and data silos everywhere.

Read Post
Chris Spring

By using the Adeptia solution, Meadowbrook was able to enhance customer satisfaction, improve cash flow, and reduce costs of repetitive manual human processes. For example, Meadowbrook reduced lag time in viewing the insurance claims loss information from 2+ months to 2 days.

Chris Spring

Chief Information Officer and Senior Vice President, Business Operations, Meadowbrook Insurance Group

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