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2019-07-02

Partner Onboarding Automation: Key Points to Remember

Monetizing 5G slicing optimally and building an open, convergent business ecosystem requires companies to deliver remarkable digital partner experiences by making it easy for them to onboard services, collaborate around new offerings, and create new revenue streams. Business support systems need to ensure that business ecosystems entities all-inclusive communicate seamlessly to generate value and drive digital transformation.

Technology plays a major role in redefining the rules of partner onboarding. Enterprises that relied on manual onboarding for long have switched to automation. Not only has it helped to create a powerful network of partner ecosystems, but also maximized earnings potential and accelerated growth.

Partner Onboarding Automation

Just as customer experience ought to span the enterprise lifecycle of customers, a powerful partner experience ought to cover the lifecycle of partner relationships through billing to sharing revenue with automated onboarding.

Thriving partner ecosystems paired with a potent problem-solving approach provide long-term viability and accelerated growth.

Companies are adopting successful strategies to automate partner onboarding for streamlining connection, configuration, and execution of transactions within a partner ecosystem. Some major areas to pay adequate emphasis include:

  1. Partner onboarding automation is contingent on seamless flow of data – How adeptly organizations can route and move their data streams. New-age data transformation and orchestration solutions can quickly transform any data file type to route data to desired targets.
  2. Technology can streamline groan-inducing partner onboarding processes. No matter how complex or one-of-a-kind your business partner needs are, a self-service integration platform can onboard customers up to 80% and put IT in a governance role. This allows companies to reduce friction in every interaction without adding headcount in the backend. Faster onboarding helps to manage partner relationships better, accelerate IT and business productivity, fast forward revenues, and make organizations easier to do business with.
  3. Gone are days when spreadsheets and faxes were used to view and manage enterprise data. Not only these techniques were slow, but they also offered a blurry perspective of data. Better visibility and transparency are the key pillars of an efficient digital ecosystem. A crystal-clear view of the data’s life cycle is essential. When a company has an unambiguous outlook on their data and data management systems, offering solutions to changing trading partner or customer demands becomes easy.
  4. Monitoring partner engagement is elementary for efficient flow of automated partner onboarding process. Organizations can measure interactions along with recording data for analytics to bolster partner engagement processes. In addition, creating an agile feedback mechanism to keep track of the partners’ information or experience can enhance quality of relationships.
  5. Rewarding high-performing partners strengthen partner ecosystems. Companies can use bonus programs and tier structures to offer delightful experiences to their respective trading partners. Be it a thank you in digital form or an interactive status notification, communication helps to establish a powerful link between partners that builds brand affinity.
  6. Last but not least, partner onboarding systems need to scale as digital business paradigms are variable. Companies need to course correct, fine-tune, and adapt to changing realities and expand. When a relationship with a partner is created, it calls for enhancements and maturity. While many can use a referral portal, some can improve “tiers up” involvement to scale their partner onboarding process. Most importantly, the aim is to enhance ability to continually encourage participation and keep your brand front and center to build long-term loyalty.

Creating Win-Win Scenarios

Modern integration platforms fasten partner onboarding processes to reap rewards including,

  • Creating strong relationships with their partners and enhancing their working experience
  • Minimizing errors in data entry operations
  • Giving a boost to IT productivity and time to revenue
  • Increasing operational efficiency and agility
  • Providing absolute visibility, scalability into business
  • Reducing money and resources with a well-structured scheme

Adeptia self-service, ecosystem integration platform allows companies to put their partner/customer relationships at the forefront with automated partner onboarding mechanism. Further, it greatly reduces the onboarding time, from weeks to hours, allowing companies to deliver outstanding partner experience and drive growth. Get more information here.