The benefits industry faces a data integration nightmare.
The problem starts when files from employers, brokers, third-party administrators, insurers and other partners enter the data ecosystem.
The root problem is always the same: Each player formats its data in a different way.
Two sides of the same mess
Carriers onboard hundreds of employer groups every year.
The groups use different HR systems, file layouts and definitions of eligibility and dependents.
Instead of getting true straight-through processing, the carrier wrestles with long exception queues.
Brokers, plan administrators and other intermediaries suffer even more than the carriers, because they have to translate both incoming data and outgoing data.
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